Dear Customers,
Thank you for shopping with Industrial Wheels and Castors, please note that we are currently closed due to
Christmas holidays. Please be assured that business will resume as usual on Monday the 8th of January
We will respond to all enquiries and process orders on our return.
The team at Industrial Wheels and Castors wishes you peace, joy and prosperity throughout the coming year.
The team at Industrial Wheels and Castors

Dear Customers,
Thank you for shopping with Industrial Wheels and Castors. Please be aware that any nylon coated trolley
orders received after Friday 8th December 2017 will not be processed until business resume on Monday the
8th of January 2018.
We will respond to all enquiries and process orders on our return.
The team at Industrial Wheels and Castors wishes you peace, joy and prosperity throughout the coming year.
The team at Industrial Wheels and Castors


How can we help?

1300 025 468


IWC | ABOUT US | Privacy Policy

Privacy Policy

Privacy Act 1988

1.1 The Customer agrees for QHDC to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, previous credit applications, credit history) about the Customer in relation to credit provided by QHDC. 

1.2 The Customer agrees that QHDC may exchange information about the Customer with those credit providers and with related body corporates for the following purposes:

(a) to assess an application by the Customer; and/or

(b) to notify other credit providers of a default by the Customer; and/or

(c) to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or

(d) to assess the creditworthiness of the Customer including the Customer’s repayment history in the preceding two years.

1.3 The Customer consents to QHDC being given a consumer credit report to collect overdue payment on commercial credit.

1.4 The Customer agrees that personal credit information provided may be used and retained by QHDC for the following purposes (and for other agreed purposes or required by):

(a) the provision of Goods; and/or

(b) analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or

(c) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or

(d) enabling the collection of amounts outstanding in relation to the Goods.

1.5 QHDC may give information about the Customer to a CRB for the following purposes:

(a) to obtain a consumer credit report; 

(b) allow the CRB to create or maintain a credit information file about the Customer including credit history.

1.6 The information given to the CRB may include:

(a) personal information as outlined in 17.1 above;

(b) name of the credit provider and that QHDC is a current credit provider to the Customer;

(c) whether the credit provider is a licensee;

(d) type of consumer credit;

(e) details concerning the Customer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);

(f) advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Customer no longer has any overdue accounts and QHDC has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments);

(g) information that, in the opinion of QHDC, the Customer has committed a serious credit infringement;

(h) advice that the amount of the Customer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).

1.7 The Customer shall have the right to request (by e-mail) from QHDC:

(a) a copy of the information about the Customer retained by QHDC and the right to request that QHDC correct any incorrect information; and

(b) that QHDC does not disclose any personal information about the Customer for the purpose of direct marketing.

1.8 QHDC will destroy personal information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this agreement or is required to be maintained and/or stored in accordance with the law. 

1.9 The Customer can make a privacy complaint by contacting QHDC via e-mail. QHDC will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Information Commissioner at


Service of Notices

2.1 Any written notice given under this contract shall be deemed to have been given and received:

(a) by handing the notice to the other party, in person;

(b) by leaving it at the address of the other party as stated in this contract;

(c) by sending it by registered post to the address of the other party as stated in this contract;

(d) if sent by facsimile transmission to the fax number of the other party as stated in this contract (if any), on receipt of confirmation of the transmission;

(e) if sent by email to the other party’s last known email address.

2.2 Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.


Dispute Resolution 

3.1 If a dispute arises between the parties to this contract, then either party shall send to the other party a notice of dispute in writing adequately identifying and providing details of the dispute. Within fourteen (14) days after service of a notice of dispute, the parties shall confer at least once, to attempt to resolve the dispute. At any such conference, each party shall be represented by a person having authority to agree to a resolution of the dispute. In the event that the dispute cannot be so resolved either party may by further notice in writing delivered by hand or sent by certified mail to the other party refer such dispute to arbitration. Any arbitration shall be:

(a) referred to a single arbitrator to be nominated by the President of the Institute of Arbitrators Australia; and

(b) conducted in accordance with the Institute of Arbitrators Australia Rules for the Conduct of Commercial Arbitration.



4.1 The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

4.2 These terms and conditions and any contract to which they apply shall be governed by the laws of Queensland, the state in which QHDC has its principal place of business, and are subject to the jurisdiction of the Southport Courts in that state.  

4.3 Subject to clause 13 QHDC shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by QHDC of these terms and conditions (alternatively QHDC’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).

4.4 QHDC may licence and/or assign all or any part of its rights and/or obligations under this contract without the Customer’s consent.

4.5 The Customer cannot licence or assign without the written approval of QHDC.

4.6 QHDC may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this contract by so doing. Furthermore, the Customer agrees and understands that they have no authority to give any instruction to any of QHDC’s sub-contractors without the authority of QHDC.

4.7 The Customer agrees that QHDC may amend these terms and conditions by notifying the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for QHDC to provide Goods to the Customer. 

4.8 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

4.9 Both parties warrant that they have the power to enter into this agreement and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this agreement creates binding and valid legal obligations on them.